The part I need is not listed online? Can you help?
Our website grows day by day so sometimes certain parts may not be listed online.
If you cannot find the part you need, please email us using the parts enquiry form and we can confirm the details then add the part online for you to order. Easy as that here at RPD!
If I order online, can you deliver for the next working day?
We can send with UK Mail for next day delivery if the item is in stock within our parts department in Swindon and the order is processed before 1.30pm.
This is subject to the delivery area falling under the next day service. Please use the contact us form to confirm this with our team.
Do you supply a order confirmation?
All orders will be confirmed via email and will include your order reference number.
Keep a copy of this number and quote it when calling regarding your order. This will then help us deal with any questions quickly for you.
Do you price match?
We will always try our best to price match all offers when it comes to genuine Renault parts and sold within the UK.
If you wish to ask us to price match, provide us a link to the website/eBay listing of the price you require via our contact form below and we can confirm. This applies to new and genuine Renault parts only.
Do the parts supplied come with a warranty?
All products unless stated are supplied via Renault UK and come with a 12 month Renault parts warranty from the invoice date.
Renault parts warranty concerns can be dealt with at any Renault UK dealer via appointment.
You will need to provide the Renault invoice we supply with the order. If you do not have this, please contact us and we can supply a copy via email.
Please feel free to contact us with any concerns.
I am in the UK. Which courier service do you use for delivery?
When ordering from a local motor factor, the steering track rod seems to be the wrong size for my Renault Sport. Can you confirm the correct option?
When ordering the genuine Renault parts on our website, you will find the correct option as standard on the vehicle. You will not need to measure the size as the item will be correct. See below for the options we have helped supply correctly in the past for RS models –
What if a product in my order arrives damaged?
Please use the contact form or call us on +44 (0)1793 645642 Monday-Friday 9.00am-5.00pm.
Explain to us the details of the issue and please have the order number ready. We will then confirm time frame of the replacement part or refund.
Am I safe to order online?
Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
Security checks are also made on all transactions, to ensure the authenticity of each card payment.