Terms of Business
The Data Protection Act
Under the terms of the Data Protection Act 1998, we have a legal duty to protect any information from you and to inform you of the circumstances under which we will use it. The information you have provided to us will be stored on our internal computer system which will be accessed only by Fish Brothers and will be used from time to time for sending you relevant information which we believe you may be interested in. This information will not be disclosed to any other parties and will not be used for any purpose other than the above. This statement was last updated on 19th August 2004.
These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.
We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.
Please note that we no longer deliver glass and certain bodywork items. To confirm if we can delivery use the contact us form.
You will have an opportunity to check and correct any input errors in your order up until you click the Submit Order button.
After you submit an order we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you in an e-mail (our first e-mail). We will then send a second email when we start to process your order. Please note that these e-mails are acknowledgements, not acceptance of your order.
Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you a third e-mail, which will contain details of how your products will be delivered to you. (Alternatively, we may decline all or part of your order for any reason, in which case our third e-mail will tell you so).
When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks with Experian Limited or other agencies. In particular, we may pass your details to Experian for them to check against certain public and private databases. Experian may keep a record to use in future security checks. This helps to protect you and us against fraudulent transactions.
We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method. Please note that products, prices and offers on our Web Site Renault Parts may differ from those featured on this site.
Prices and Payment
All prices and charges on this site are in UK pounds. They include any VAT payable, but exclude delivery charges (for details see ‘Delivery’ below).
The total cost of your order will be the price of the products you order, any additional services you choose (e.g. installation), plus the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.
Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative.
We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order at the correct price or cancel it.
We accept payment by MasterCard, Visa, Delta and Switch. Payment is deducted when we process your order.
Where We Deliver
Delivery must be to an address in the United Kingdom (but excluding the Channel Islands and, for some larger items, the Isle of Man, Anglesey, The Scilly Isles and the Scottish islands). All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipts which will accompany your order.
We make every effort to keep our delivery charges as low as possible. We currently charge £4 per order for delivery. You only pay one delivery charge, irrespective of the number of products ordered. If you order two or more products which fall into different categories, the higher charge applies. The applicable standard delivery charge is shown on each product page and all charges will be visible before submitting your order. You will always be able to see all applicable charges before submitting your order.
Delivery times should be no longer than 2-3 working days. If there is a issue with any back orders from Renault UK will will let you know within 48 hours of placing the order.
Standard Postal and Courier Deliveries, normally 5 Working Days. Standard postal and courier deliveries should arrive within 5 working days of placing your order (to be safe, please allow a little extra during busy sales periods).
If we are sending your product by courier, our third e-mail to you will contain a link to the courier’s website, and a parcel number, so that you can track your order right to your doorstep. Standard courier deliveries are usually made between 9am and 5pm. All deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call.
IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control (eg. problems obtaining authorisation for your payment ) and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
Please allow extra time for deliveries to Scottish islands.
We will notify you which delivery method we will use when we send you our third e-mail. Very occasionally different products in the same order may be delivered separately. Tracking Your Order You can track the progress of your order by logging in and then going to ‘My Account’. We will inform you if there are likely to be any unexpected delays.
Missing, Damaged or Incorrect Orders
We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please check that they have been dispatched by using our tracking facility (simply log in and then go to ‘My Account’). If your order is not en route to you, please e-mail us at firstname.lastname@example.org or telephone 0844 7709375. In the unlikely event that a product arrives damaged or faulty, please call us on 0844 770 9375.
ALTERNATIVE DISPUTE RESOLUTION
Whilst we always aim to help customers wherever possible, if you remain dissatisfied with the outcome and explanation we have provided, we would recommend you contact Motor Codes. Motor Codes is a member of the Chartered trading Standards Institute approved consumer codes scheme and is a provider of Alternative Dispute Resolution (ADR), offering conciliation and arbitration. You can contact them via www.motorcodes.co.uk or on their advice line 0800 692 0825.
Their decision will be legally binding on both Fish Brothers (Swindon) Ltd and you, as the customer.